Privacy Policy

Last updated: 07/12/2025

Secure Swap (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

By using Secure Swap, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following personal information:

Personal Details

Full name
Email address
Phone number
Shipping address

Trade & Transaction Information

Item descriptions
Item condition details
Photos or videos uploaded by you
Tier selected and payment details
Trade ID and trade partner details

Technical Information

IP address
Browser type
Device information
Cookies and usage data

2. How We Use Your Information

We use your information to:

Provide and manage Secure Swap services
Process payments and confirmations
Verify and inspect items
Communicate with both parties involved in a trade
Issue Trade IDs and shipping instructions
Prevent fraud, scams, or misuse of our service
Meet legal and regulatory obligations

3. Sharing Your Information

We do not sell or rent your personal information.

We may share information only when necessary with:

Payment providers (e.g. Stripe, PayPal, Wix Payments)
Shipping providers (e.g. Australia Post)
Service providers assisting with website operations
Legal or regulatory authorities when required by law

Only the minimum necessary information is shared.

4. Storage & Security of Information

We take reasonable steps to protect your information from:

Unauthorised access
Loss
Misuse
Disclosure

Personal information is stored securely using trusted platforms such as Wix and their approved third-party service providers.

5. Access, Correction & Deletion

You have the right to:

Request access to your personal information
Request correction of inaccurate details
Request deletion of your information where legally permitted

Requests can be made by contacting us using the details below.

6. Cookies

Our website may use cookies to:

Improve user experience
Analyse site traffic
Ensure website functionality

You can disable cookies in your browser settings if you choose.

7. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Email: contact@secureswap.com.au
Business Name: Secure Swap
ABN: 39730056721